We have a 30-day return policy, which means you have 30 days after receiving your item to return an item
To be eligible for a return, you must contact us within five days after delivery. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at impinge100@gmail.com. If your return is accepted, we’ll send you address details so that the parcel can be returned at your expense.
You can always contact us for any return question at impinge100@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately and within five days of receipt, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will cover the cost of the goods but exclude return freight and shipping Please remember it can take some time for your bank or credit card company to process and post the refund too.